Frequently Asked Questions (FAQ)

Last updated: 17 September 2026

Welcome to the Issey & Co. FAQ. Here you’ll find answers to common questions about orders, delivery, returns, refunds, payments, and customer support.

If you cannot find the answer you need, please contact our customer support team.

Orders

How do I place an order?

Browse our products, select the item you would like to purchase, choose any available options, add it to your cart, and follow the checkout process to complete your order.

Will I receive an order confirmation?

Yes. Once your order has been successfully placed, you should receive an order confirmation at the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.

Shipping & Delivery

Where do you deliver?

Available delivery destinations and shipping options will be displayed during checkout based on your delivery address.

How long does delivery take?

Estimated delivery times are displayed during checkout or provided in our Shipping Policy. Delivery times are estimates and may occasionally be affected by circumstances outside our control.

How can I track my order?

If tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

What should I do if my order is delayed?

If your order has not arrived within the expected delivery period, please contact us at contact@isseyco.shop with your order details so we can assist you.

Returns & Refunds

Can I return an item?

Returns may be accepted in accordance with our Refund and Returns Policy. Please review that policy before requesting a return to check the applicable conditions and any exclusions.

How do I request a return?

Contact us at contact@isseyco.shop with your order number and details of the item you would like to return. Our team will provide further instructions where the return is eligible.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible and provide your order number, a description of the issue, and clear photographs where appropriate. We will review the issue and assist you with the available resolution.

When will I receive my refund?

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

Payments

What payment methods do you accept?

The payment methods currently available to you will be displayed securely during checkout.

Is my payment information secure?

Payments are processed through the secure payment options available through our checkout. Issey & Co. does not ask customers to send full payment card details by email.

Products

How can I find more information about a product?

Product specifications, features, and other relevant information are provided on individua