Privacy Policy

Last updated: 17 September 2026

This Privacy Policy explains how Issey & Co. collects, uses, stores, and protects your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.

Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name

• Billing and shipping address

• Email address

• Telephone number

• Order and transaction information

• Information about products you view or purchase

• Device, browser, and IP address information

• Communications you send to our customer support team

Payment information is processed by our payment service providers. We do not require customers to send full credit or debit card details to us by email.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Process payments and refunds

• Arrange shipping and delivery

• Provide order and tracking updates

• Respond to customer service enquiries

• Prevent fraud and protect our website and customers

• Maintain and improve our website and services

• Comply with applicable legal and regulatory obligations

• Send marketing communications where permitted and where you have provided any consent required by law

Legal Bases for Processing

Where applicable under data protection law, we process personal information where necessary to perform a contract with you, comply with a legal obligation, pursue legitimate business interests, or where you have provided consent.

Where processing is based on consent, you may withdraw that consent at any time.

Sharing Your Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services, including:

• Payment processors

• Shipping and delivery providers

• Website and e-commerce service providers

• IT and security service providers

• Analytics and advertising providers, where applicable

• Professional advisers and authorities where required by law

We only share information where reasonably necessary for the relevant purpose or where required by law.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve our services, and support advertising or analytics where applicable.

Where required by applicable law, non-essential cookies will be used based on your consent. You can also manage certain cookie preferences through your browser settings or the cookie controls available on our website.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining appropriate business records, resolving disputes, preventing fraud, and complying with legal obligations.

Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request restriction of certain processing

• Object to certain processing

• Request data portability where applicable

• Withdraw consent where processing is based on consent

• Lodge a complaint with the relevant data protection authority

To exercise a privacy right, please contact us using the information below. We may need to verify your identity before completing certain requests.

Marketing Communications

If you receive marketing communications from us, you may unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us.

You may continue to receive non-marketing communications that are necessary for your orders, account, transactions, or customer service requests.

Children's Privacy

Our services are not intended to knowingly collect personal information from children in violation of applicable data protection laws.

If you believe that personal information relating to a child has been provided to us improperly, please contact us.

Third-Party Services

Our website may contain links to or use services provided by third parties. Their handling of personal information may be governed by their own privacy policies. We encourage you to review the relevant third-party privacy information where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other operational reasons.

The latest version will be published on our website with the updated date shown at the top of this page.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Issey & Co.

Address:
13 Clanbrassil St, Townparks
Dundalk, A91 V803
Ireland

Telephone:
+353 42 935 7761

Email:
contact@isseyco.shop