Terms of Service

Last updated: 17 September 2026

Welcome to Issey & Co. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.

1. About Us

This website is operated by Issey & Co.

Our contact details are:

Address:
13 Clanbrassil St, Townparks
Dundalk, A91 V803
Ireland

Email: contact@isseyco.shop
Telephone: +353 42 935 7761

2. Online Store Terms

By using our website, you agree to use it only for lawful purposes and in accordance with these Terms.

You must not use our website or products for any unlawful, fraudulent, or unauthorised purpose.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or display settings.

We reserve the right to correct errors or update product information where necessary.

4. Product Availability

All products are subject to availability.

We may limit quantities, discontinue products, or update our product range without prior notice.

If a product becomes unavailable after you place an order, we will contact you regarding the available options.

5. Prices

Product prices are displayed on the relevant product pages.

Any applicable shipping charges and the final amount payable will be shown during checkout before you submit your order.

We reserve the right to update prices where appropriate. Price changes will not normally affect orders that have already been successfully completed.

6. Orders

When you place an order, you are responsible for ensuring that the information you provide is complete and accurate.

After placing an order, you should receive an order confirmation at the email address provided during checkout.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment problems, pricing errors, product unavailability, or incorrect order information.

If payment has already been collected for an order that we cancel, an applicable refund will be issued.

7. Payments

Available payment methods are displayed during checkout and may include:

• American Express

• Apple Pay

• Diners Club

• Discover

• Google Pay

• Maestro

• Mastercard

• Shop Pay

• UnionPay

• Visa

Payment must be successfully authorised before an order can be processed.

8. Shipping & Delivery

Our current shipping options include:

Economy Shipping

• Estimated delivery: 5–8 business days

• Cost: Free

Standard Shipping

• Estimated delivery: 1–3 business days

• Cost: Displayed at checkout

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

9. Returns & Refunds

We offer eligible returns within 30 days of receiving your order, subject to our Return & Refund Policy and applicable consumer rights.

Returned products must generally be in their original condition unless the return relates to a faulty, damaged, incorrect, or otherwise non-conforming product.

Approved refunds are issued to the original payment method.

Please review our Return & Refund Policy for full details.

10. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or limit any mandatory rights or remedies available to consumers under applicable Irish or European Union consumer protection law.

Where applicable, consumers purchasing online may have statutory cancellation rights for certain distance contracts, subject to legal conditions and exceptions.

11. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information when placing an order.

Please promptly update relevant information where necessary so that we can process your transaction and contact you regarding your order.

12. Intellectual Property

Unless otherwise stated, the content available through our website, including text, graphics, branding, layout, and original website materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate permission.

Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.

13. Prohibited Uses

You must not use our website:

• For unlawful or fraudulent activities

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To transmit malicious software or harmful code

• To attempt unauthorised access to our systems

• To interfere with the security or operation of our website

• To collect information about other users unlawfully

14. Third-Party Services

Our website may use or provide access to services operated by third parties, including payment, shipping, analytics, or other technology providers.

Third-party services may be governed by their own terms and privacy policies.

15. Disclaimer

We aim to keep our website available and accurate, but we do not guarantee that access will always be uninterrupted or error-free.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

16. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable data protection requirements.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, or applicable legal requirements.

The latest version will be published on our website with the updated date shown at the top.

18. Governing Law

These Terms are governed by applicable laws of Ireland, without limiting any mandatory consumer protections or rights that may apply to you.

19. Contact Us

If you have questions regarding these Terms of Service, your order, or our services, please contact us:

Issey & Co.

Address:
13 Clanbrassil St, Townparks
Dundalk, A91 V803
Ireland

Telephone:
+353 42 935 7761

Email:
contact@isseyco.shop