Return & Refund Policy

Last updated: 17 September 2026

At Issey & Co., we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, cancellations, damaged items, and refunds are handled.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

• In the same condition in which you received it

• Unused and unworn, where applicable

• In its original packaging where reasonably possible

• Accompanied by proof of purchase or your order details

To request a return, please contact us at contact@isseyco.shop before sending any item back.

How to Request a Return

To start a return, contact us and provide:

• Your full name

• Order number

• Item you wish to return

• Reason for the return

• Photographs if the item is damaged, defective, or incorrect

If your return is accepted, we will provide you with the appropriate return instructions.

Please do not send products back without first contacting us.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at contact@isseyco.shop.

Please include your order number and clear photographs of the item and packaging where appropriate. We will review the issue and provide an appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

• Personalised or custom-made products

• Perishable goods

• Personal care or hygiene products that have been opened where a return would be unsuitable for health or hygiene reasons

• Products that cannot be returned due to their nature

• Gift cards, where applicable

This does not affect any rights you may have where an item is faulty, damaged, misdescribed, or otherwise protected under applicable consumer law.

Exchanges

If you would like to exchange an eligible item, please contact us. Availability of replacement products cannot be guaranteed.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has already been processed or dispatched, we may be unable to stop the shipment. You may still have applicable cancellation or return rights after receiving the order.

Refunds

Once we receive and inspect an eligible return, we will notify you regarding the outcome.

If approved, your refund will be issued to the original payment method used for the purchase.

After a refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Shipping Costs

Any applicable responsibility for return shipping costs will depend on the reason for the return and your rights under applicable consumer law.

Where an item is faulty, damaged, incorrect, or otherwise qualifies for a remedy under applicable law, we will handle applicable return costs in accordance with those requirements.

European Union Consumer Rights

Where applicable, consumers purchasing online within the European Union may have a statutory right to cancel certain distance contracts within 14 days without giving a reason, subject to applicable exceptions.

Our 30-day return policy does not limit any mandatory rights available to you under Irish or European Union consumer protection law.

Contact Us

If you have questions about a return, refund, cancellation, or your order, please contact us:

Issey & Co.

Address:
13 Clanbrassil St, Townparks
Dundalk, A91 V803
Ireland

Telephone:
+353 42 935 7761

Email:
contact@isseyco.shop